Results of our Patient Feedback Survey

We carry out patient questionnaires quite frequently here at Absolute as we are always looking to provide the very best care we can and really value our patients feedback.
I thought I would share with everyone the results and should anyone be reading this who was not invited to participate please do feel you can pass on your comments to any of the team at any stage either in person, by telephone on 01548854894, email info@absolute-dental.co.uk, or even by adding a comment to our facebook page www.facebook.com/absolutedentalcentre1

We try and choose random dates in the diary to carry out this type of survey so that we are very unspecific in the type of feedback we can expect. We always review the results and look for ways to improve what we believe to be the best levels of care and service, both clinical and non clinical.

All patients were asked to score each of the following between 1 and 5 (1 being poor and 5 being exceptional) and we also split the results between our two dentists, Rhodri and Ruth

Rhodri John RESULTS JUNE 2012

 

What is your overall opinion of the clinical treatment you received at Absolute? 100% of patients scored 5


How satisfied were you with the overall experience at Absolute Dental? 100% of patients scored 5


Do you feel you receive value for money at Absolute? 66% of patients scored 5 22% scored 4 & 11% scored 3


What is your opinion of customer service at Absolute? 100% of patients scored 5


I really understand the condition of my teeth and gums 100% scored 5


I really feel that my dentist/hygienist listened to me 100% scored 5


I really feel that my dentist understands the concerns I have about my teeth and gums 100% scored 5


Do you feel you are seen on time for your appointments 100% said always. No one said Sometimes or Rarely


Do you feel confident about the cleanliness of the practice? 100% said YES


Do you feel we treat you with dignity and respect and high levels of confidentiality? 100% said YES


How easy is it to make an appointment at Absolute? 44% said VERY EASY 55% said EASY. No one said Difficult or Very Difficult

 Ruth Page RESULTS JUNE 2012


What is your overall opinion of the clinical treatment you received at Absolute? 91% of patients scored 5 9% scored 4


How satisfied were you with the overall experience at Absolute Dental? 81% of patients scored 5 19% scored 4


Do you feel you receive value for money at Absolute? 64% scored 5 36% scored 4


What is your opinion of customer service at Absolute? 91% of patients scored 5 9% scored 4


I really understand the condition of my teeth and gums 81% of patients scored 5 19% scored 4


I really feel that my dentist/hygienist listened to me 91% scored 5 9% scored 4


I really feel that my dentist understands the concerns I have about my teeth and gums 91% scored 5 9% scored 4


Do you feel you are seen on time for your appointments 100% said ALWAYS


Do you feel confident about the cleanliness of the practice? 100% said YES 100% said YES


Do you feel we treat you with dignity and respect and high levels of confidentiality? 100% said YES


How easy is it to make an appointment at Absolute? 45% said VERY EASY 54% said EASY