Tuesday, 20 December 2011
absolute merry christmas
Friday, 16 December 2011
Absolute at Christmas
Thursday, 8 December 2011
absolute sparkling smiles
Thursday, 17 November 2011
Absolute Dental's Guide; Diabetes and Dental Health… there is a link
For diabetics, problems with the teeth and gums can be more common and more serious than for the average person.
For this reason, if you have diabetes, dental care is even more important and being aware of how best to look after your teeth is an essential part of learning to live with both type I and type II diabetes.
Diabetes and gum diseases
Gum disease is a very common infection and occurs when bacteria within the mouth begins to form into a sticky plaque which sits on the surface of the tooth.
Over time, if this is not removed by regular brushing using the correct technique, a gum inflammation called gingivitis can develop.
Gingivitis
Symptoms of gingivitis can include:
Red and swollen gums
Bleeding will often occur whilst brushing.
Gum disease will stem from untreated gingivitis, and in turn the teeth will begin to decay.
One unfortunate side effect of diabetes and high blood glucose levels is the fact that any infection in or on the body will spread more easily.
Keeping blood glucose levels under control reduces the risk of infection spreading. Unfortunately, when your body begins to fight an infection, blood glucose levels will usually rise in response. Should the infection in your mouth become worse, your food intake could be affected, further affecting your diabetes.
Ways to ensure good dental hygiene as a diabetic
Making sure that you visit a dentist every six months ensures that any infection will be treated as early as possible. Minor dental problems can quickly escalate, and a routine visit to the dentist will pick up on these.
Diabetes can cause excess cholesterol to build up in the bloodstream.
If your gums also have an infection that isn’t treated quickly then bacteria from the infected gums can flow into the bloodstream.
In turn, this may intensify the speed at which arteries are clogged by cholesterol. As a diabetic, make sure that you look after both your teeth and your gums, and visit your dentist regularly.
Diabetes, the toothbrush, and brushing techniques
A good quality toothbrush can make all the difference to a brushing routine. Toothbrushes should have soft nylon bristles with rounded ends. They should be used gently and feel comfortable in the hand. At Absolute Dental, our team of dentists and hygienists will have advice about the best type of toothbrush to use and will work with you to maintain a home care programme suitable for your individual needs.
Visiting us at Absolute
Stressing out about visiting the dentist is a bad idea, because it could make your blood sugar levels rise. We will look after you
Always tell us if you do have diabetes or indeed suspect you have diabetes, it allows us to look after you.
For any further advice do call us on 01548 852165
Written By Emma
Thursday, 10 November 2011
absolute dental a window on general health
Did you know that your dental health can offer clues about your overall health? Or that problems in your mouth can affect the rest of your body? Here at Absolute Dental, our dentists, hygienists and therapists are trying to help you understand this intimate connection.
What's the connection between dental health and overall health?
Like it or not, our mouths are full of bacteria — but relax, most of them are harmless. Normally the body's immune system and good oral health care, such as twice daily brushing with a fluoride toothpaste and flossing, can keep these bacteria under control. However, harmful bacteria can sometimes grow out of control and cause oral infections, such as tooth decay and gum disease. Also, some dental procedures, medications, or treatments that reduce saliva flow, can disrupt the normal balance of bacteria in your mouth.
Your dental health may affect/be affected by or contribute to various diseases and conditions, including:
Endocarditis. Gum disease and certain dental procedures may allow bacteria to enter your bloodstream. If you have a weak immune system or a damaged heart valve, this can cause infection in other parts of the body — such as an infection of the inner lining of the heart (endocarditis).
Cardiovascular disease. Some research suggests that heart disease, clogged arteries and stroke may be linked to oral bacteria, possibly due to chronic inflammation from a severe form of gum disease.
Pregnancy and birth. Gum disease has been linked to premature birth and low birth weight.
Diabetes. Diabetes reduces the body's resistance to infection — putting the gums at risk. In addition, people who have inadequate blood sugar control may develop more frequent and severe infections of the gums and the bone that holds teeth in place, leading to tooth loss.
Osteoporosis. Osteoporosis — which causes bones to become weak and brittle — may be associated with periodontal bone loss and tooth loss.
Alzheimer's disease. Tooth loss before age 35 may be a risk factor for Alzheimer's disease.
Other conditions. Other conditions that may be linked to oral health include Sjogren's syndrome — an immune system disorder — and eating disorders.
Absolute Dental will regularly ask you to complete a medical update to check if there are any changes to your general well-being since your last visit and you should let us know if you have been diagnosed with a chronic condition or are taking regular medication.
Good oral health can be promoted by:
Brush your teeth at least twice a day.
Replace your toothbrush every three to four months.
Floss daily.
Eat a healthy diet and limit between-meal snacks.
Schedule regular dental checkups.
Also, watch for signs and symptoms of oral disease and contact your dentist as soon as a problem arises. Remember, taking care of your oral health is an investment in your overall health.
Written By Diane
Wednesday, 2 November 2011
Absolute dental health
As you probably already know, tobacco use is linked with many serious illnesses such as mouth cancer, lung disease and heart disease, as well as numerous other health problems. What you may not know is that tobacco users also are at increased risk for periodontal disease. In fact, recent studies have shown that tobacco use may be one of the most significant risk factors in the development and progression of periodontal disease.
How does smoking increase your risk for periodontal disease? As a smoker, you are more likely than nonsmokers to have the following problems:
Loss of the bone and tissue that support your teeth.
If left untreated, periodontal disease will progress.The pockets between your teeth and gums can grow deeper, allowing in more bacteria that destroy tissue and supporting bone. As a result, the gums may shrink away from the teeth making them look longer. Without treatment, your teeth may become loose, painful and even fall out.
For more information on giving up smoking please go to http://www.smokefree.nhs.uk/ or visit your GP.
Thursday, 27 October 2011
how Absolute can help with clenching and grinding
Are any of these symptoms familiar: migraines, tinnitus, poor sleep quality, neck ache and pain in the jaw joints? For most people, any of these symptoms would prompt a visit to their GP – however, very few people realise that there is one common cause for these symptoms – one that can only your dentist – rather than your doctor – can solve.
This is because bruxism (tooth clenching and grinding) affects over half of the adult population, an possible up to as many as 85% of patients for every dental practice – but because the bruxism mostly happens at night, most people are unaware they are doing it – any many dentists don’t associate these symptoms with other signs, such as tooth wear, due to a lack of awareness of the condition.
Here at Absolute Dental, your jaw joint is checked at every Oral Health Assessment to assess for signs of abnormal function; we monitor the wear on your teeth, look for abnormal tooth fractures and we take the time to ask about your general health. If we think that you might be putting your dental health at risk due to nocturnal clenching and grinding we can suggest a simple splint treatment which will not only protect your teeth but help to train the muscles of the jaw to relax, thus trying to break the clenching/grinding cycle.
If you have any concerns that you might one of the millions of people affected by bruxism, please call us for details on how we can help, or mention it to Rhod and Ruth next time you visit the practice.
Monday, 24 October 2011
Fabulous Open Evening
Tuesday, 18 October 2011
Absolute Tooth Wear!
Acid Erosion is something that we can see everyday at the Dental Practice and can be caused by many things. It can be found in patients with a healthy diet that include fruit juices and high fruit content, it is important to be able to spot the early signs and learn to ask the right questions to establish the cause. We are very keen to put prevention at the top of the list and help patients with home care any dietary modifications.
I found Bill a very interesting and knowledgeable speaker and I look forward to hearing from Bill again, especially seeing some of the interesting slides of before and after treatment pictures in particular! Thanks Bill.
Wednesday, 5 October 2011
Absolute fond farewells
We also took the opportunity of celebrating Rachel's birthday and welcoming our newest member of the team Melanie.
For the team it was an excuse (not that we should need one!) to enjoy a night out in Kingsbridge kicking the night off with drinks on the Quay on what was very a beautiful 'summers' evening followed by an indian meal.
Thursday, 29 September 2011
Snoring?... an absolute problem solved
Lack of sleep caused by snoring causes daytime sleepiness. Reduced energy leads to poor motivation to exercise and hence weight gain. Sleeping in different bedrooms reduces sex life and increases stress levels. Driving when tired is extremely dangerous.
It may be news to you that in addition, SNORING and a further more extreme condition called OBSTRUCTIVE SLEEP APNOEA (OSA) can contribute to serious health conditions such as Hypertension, increased risk of Diabetes and Heart Disease and poor relationship with a partner!
The great news is that Absolute Dental are now able to offer a solution... The SLEEPWELL is a gold standard treatment available from a trained dentist. Following a comprehensive diagnosis, impressions are taken of the teeth. This allows a tailor made two piece appliance or splint, with a soft lining to be custom made for you giving optimum comfort and fit! When worn at night time this splint will prevent you from snoring. Those who may have tried various "over the counter" treatments with little success will be happy to know that SLEEPWELL is the most clinically proven splint available.
So what might this mean for you? Better quality and quantity of sleep leading to reduced health problems, and risk of more serious disease and a feeling of more energy every day.
Monday, 19 September 2011
How do others view our smiles?
Wednesday, 14 September 2011
How the menopause can rock the foundations
One in 4 post-menopausal women are likely to suffer tooth loss over a five year period. The risk increases to nearly 90% if other risk factors are present, particularly those with diabetes and who smoke.
Studies indicate the tooth loss is due to bone loss and oestrogen deficiency.
It is clearly a period of life when special attention needs to be given to maintaining a good standard of oral health. A simple routine of brushing twice daily with a fluoride toothpaste, cleaning between the teeth with interdental brushes or dental floss, good dietary habits, reducing the consumption frequency of sugary foods /drinks and regular dental examinations and hygienist appointments can all help prevent tooth and gum problems.
Wednesday, 7 September 2011
absolute healthier snacks
A little meal-time forethought can go a long way towards maintaining a child's oral health and educational performance.
Thursday, 1 September 2011
Back to school for Absolute Dental
It’s almost back to school time. At Absolute Dental all the team take their ongoing education seriously by way of CPD (Continuing Professional Development). We look forward to planning some dental courses to excite, stimulate and gain some more knowledge to benefit our patients.
Already in the diary… an update on Endodontic treatment, presented by one of our local talented specialists Peter Davis who has all the latest information on new techniques for root canal treatment.
Aesthetic Composites in dentistry…to pick up some new techniques to create even more beautiful smiles.
And, very exciting, new and coming soon to Absolute Dental, How to treat crooked teeth using the Inman Aligner, a simple orthodontic treatment for adults to help give a great smile.
…more on all these things later.
Ruth Page
Wednesday, 24 August 2011
Oral Health Month at Absolute Dental
September is Colgate Oral Health Month. In partnership with the British Dental Association is a leading UK campaign for promotion of improved oral health. Reinforcing the message 'The importance of a good oral care routine for a healthy mouth'
Although Absolute Dental reinforces this message on a daily basis to all our patients at oral health assessment, hygienist and oral health educator appointments we find it helps to be supported by the advertising campaign run by Colgate throughout the month.
Following these simple guidelines will help maintain a healthy mouth and help prevent gum disease and tooth decay.
- Brush twice a day with a fluoride toothpaste, last thing at night and before breakfast in the morning.
- Spitting out excess toothpaste after brushing and NOT rinsing, this will prevent washing away the beneficial fluoride in the toothpaste.
- Avoiding brushing immediately after consuming acidic foods/drinks will help prevent enamel erosion.
- Avoid sugary snacks between meals - choose a tooth friendly alternativeVisit your dentist regularly, not only will this help with the early detection of gum disease and tooth decay but you will also be routinely screened for oral cancers.
Denise
Wednesday, 17 August 2011
Hollywood smiles at Absolute Dental Kingsbridge
Firstly we adjusted the upper left central incisor – a tooth that had over erupted due to the bone support lost by the effects of the periodontal disease – then using composite material, we built the left lateral incisor out slightly so that it was no longer in shadow (picture 2).
At a longer appointment the following day, the patient returned for treatment to improve the appearance of her lower incisors. Once again, without adjusting any natural tooth, composite was added to the lower canines, lateral and central incisors; mesially, distally and buccally to improve the appearance and shape of the teeth, closing the diastemas between each one that the patient felt were so noticeable on camera. The finished result was again breathtaking (picture 3).
Wednesday, 3 August 2011
What does the CQC (Care Quality Commission) mean to patients at Absolute Dental
Friday, 29 July 2011
The Benefits of being a Treatment Co-ordinator at Absolute Dental, Kingsbridge
It was my pleasure recently to act as treatment co-ordinator and nurse for a new patient to the practice. He and his family had moved to Devon from London in an attempt to alleviate his sons asthma. The patient is male, 44 years of age, a saxophone player who suffers from asthma. This patient originally presented at Absolute Dental due to a broken tooth in the upper left quadrant. On examination it was clear that although the UL8 required immediate restoration, there was no carries present, and also that the patient had a severely worn dentition.
During his consultation with Rhodri John we found out that he was aware of bruxing in the past, approximately 15 years ago which was associated with the stress of a high powered city job. Since ‘retiring’ to a more stress free lifestyle the tell tale symptoms and signs have ceased. As this was investigated more we found out that the patient’s diet was also quite acidic (including fruit juice, cordial and white wine). The patient also suffered with indigestion and possible acid reflux (probably stress induced) although the patient had never sought a medical diagnosis or treatment for this. At this appointment the options for restoring the worn dentition were only briefly discussed and only the UL8 was repaired, as this was the patients primary need.
of the natural tooth surface, which had already been compromised by the patients
grinding/erosion; composite build ups on the upper 3-3 to give the patient anterior occlusion only, allowing the posterior teeth to over-erupt into occlusion (Dahl principle) or to leave the patient and carry out no treatment.
Because we had seen and treated this patient previously, we had already begun to build a rapport with the patient and his confidence and trust in us was growing. This meant that although the patient had decided to dismiss the idea of having the teeth crowned, he had decided that he wanted to improve their appearance and wanted to discuss the composite build ups further. The patient was amazed that until moving to Devon and visiting Absolute, the only options for improving the function and appearance of these anterior teeth had been invasive and non-reversible treatment. The patient said that he was willing to try the composite build
ups, and understood that if he couldn’t cope with the anterior only bite, the whole procedure could be reversed.
Our radiographs at this initial consultation showed some areas of bone loss, most noticeably in the lower left molar region where there was some furcation involvement. It was believed that this bone loss was consistent with past periodontal disease, but likely exacerbated by the patients previous bruxism; the patient may need to see our periodontal specialist for bone regeneration therapy in the future. The radiographs were shown to the patient and discussed in some depth so that the patient could see that his grinding habits were not only affecting the appearance of his teeth, but also the supporting structures.
Once again, the patient was grateful for our explanation as he had never understood this before. Picture 1 shows the patients dentition at his initial appointment.
This patient was now ready to make a positive decision on the treatment and chose to have the composite veneers placed, after a course of home whitening and routine periodontal therapy. Impressions were taken for the whitening trays and study models were cast and articulated. Our dental laboratory made diagnostic wax ups which were used to help in the treatment planning and help the patient to visualise the final result.
Once the patient had achieved the shade he was happy with through the whitening we saw him to begin the composite veneers. This took place during a 2 and a half hour appointment where, without local anaesthetic, the patients upper incisors and canines were transformed from their worn flattened appearance into teeth that looked so natural healthy that the patient was quite literally lost for words. Layers of composite were built up gradually replacing dentine and enamel, adding translucency at the incisal edge for a more natural appearance, starting with the
upper right canine and incisors first (picture 2).
At this stage the effect is already staggering, and as the dental nurse assisting in this procedure, I am already aware at how much of an impact the final result will have on the patient. More shades of composite are combined, like an artist mixing their palate for a painting, as the left side is completed; and then it’s time for the reveal.....
Now, I know how good they look and how clever the dentist is to have worked freehand to transform these worn teeth into the natural looking composite veneers that the patient now has, but there is always a moment when you wonder if the patient appreciates the complexity as
much as the dental team. As I hand the patient the mirror he simply beams widely and says “Wow – they look amazing!” And do you know what – he was right (picture 3).
This patient is by no means out of the woods yet, only time will tell if he can tolerate his occlusion in this transition period, or if he is indeed still grinding his teeth, in which case these composite veneers might need adjusting, but what is clear at this stage is that this patient wanted a solution to his worn dentition that was non invasive and gave him his confidence back – and we’ve helped him to achieve that.
In the post treatment video testimonial that I took from this patient he described the treatment as comfortable and relaxing (so much so that he nearly nodded off at one point), and that he was grateful to have been offered this treatment for the first time and had the treatment explained and delivered to him in such a competent and professional manner.
I love cases like this; I feel proud to work with such a talented dentist like Rhod and to help a patient in such a dramatic way and I look forward to monitoring his progress closely over the coming months.
Diane
Tuesday, 19 July 2011
Periodontal Disease and Diabetes Mellitus - The Link and how this is managed at Absolute Dental
Periodontal Disease and Diabetes Mellitus- The link
We have known for some time that medical conditions affecting other areas of the body often reflect in the oral cavity.
One of the conditions which we have been focusing on, as it is on the increase, is Diabetes Mellitus.
Diabetes is on the increase globally and the World Health Organisation figures indicate that as many as 180 million people world-wide have Diabetes. This equates to 5% of the worlds population. Numbers are on the increase and by 2030 they estimate that this will increase by 103%!
When we look at the factors leading to the increase, they include obesity and inactivity, an increase in the ageing population and a reduction in the mortality rate of diabetics as we are living longer and medical science moves forward in treatment regimes.
Why are we concerned and what are we doing about this at Absolute Dental?
A large body of evidence exists that suggests diabetes can be linked to an increased prevalence, extent and severity of periodontal disease and that uncontrolled glycaemic levels can increase an individual’s susceptibility to the disease and the inflammation associated with oral diseases can trigger a number of systemic changes in the body that can result in insulin resistance.
There are lots of reasons why diabetics are more prone to developing periodontal disease. However, the good news is that conversely, periodontal therapy, and its associated reduction in oral inflammation have been linked to an improvement in metabolic control as well as limiting the progression of other complications associated with diabetes.
How we help you at Absolute. There are many key points to managing our diabetic patients which depend both on the information patients give us and what we find in the mouth.
Information from our patients
- Medical history. This is paramount for us as some changes to your health might have an impact on your dental health and also affect some aspects of the treatment we provide for you. We often ask for you to complete a written medical history to help us keep up to date with you. For diabetic patients, the details of the classification of diabetes and how it is controlled are particularly important.
- How long had the patient had diabetes? It appears that the earlier onset, the more susceptible the patient is to diabetes.
- Is the diabetes well controlled? Patients with poor metabolic control are more susceptible to periodontal disease.
- Oral Hygiene. Good oral hygiene is imperative for diabetic patients and we need to find out how the patient cleans, both tooth brushing and inter-dental cleaning.
- Appointment times. It helps us if patients tell us when good times of day for them are to attend and does not interfere with their eating and insulin routines.
How do we look after our patients in the surgery and what are we particularly looking for.
- Patient positioning. Diabetes can cause orthostatic neuropathy and so we raise the chair slowly to an upright position.
- Intra-oral examination. Thoroughly examining the mouth is imperative as there are many oral side effects including xerostomia, where there is a reduction in saliva production. This can contribute to an increase in caries and plaque accumulation. Glossitis, which is inflammation of the tongue, taste disturbance and burning mouth syndrome.
- Assessing the periodontal health. We complete this every time we by carrying out a Basic Periodontal Examination. This helps us to identify by a general screening, areas of bleeding, calculus formation and pocketing. We can then compare these to past charts and identify if there have been increases in any of these criteria, despite patients good efforts with their oral hygiene.
- A further full mouth pocket chart is also completed by the hygiene team providing in depth pocket depths, bleeding and recession.
- Monitoring patients during treatment is important as sweating, confusion, nausea and mood changes may indicate diabetic complications e.g. hypoglycaemia.
- Maintenance and monitoring. At each appointment we consistently assess and check medical history and oral health as if we can identify subtle changes early, these may be key in identifying early signs of diabetes. Helping not only your dental health but general health as well!
written by Maureen Milne
Tuesday, 5 July 2011
Study Group Success
Wednesday, 29 June 2011
You may have noticed in the press recently, the new advertising campaign
from the NHS called Wise-up to roll-ups.
It is a new awareness campaign to highlight the health risks associated with
rolling tobacco.
How many times have we all heard a friend or a loved one say “I smoke roll-ups,
which are better for you than normal cigarettes”?
The truth is the risks are just the same, if not more so if a filter isn’t used.
Just because a roll-up cigarette may contain less tobacco than an ordinary cigarette
it is manufactured in exactly the same way and contains exactly the same
toxic chemicals.
One of the reasons the team here at Absolute Dental are supporting this campaign
is because, studies have suggested that people who smoke roll-up cigarettes have an increased risk of cancer in the mouth, Oesophagus, Pharynx and Larynx, compared
to smokers of manufactured cigarettes.
The health of our patients is our number one priority and we want to ensure that
all our patients are kept well informed and receive the best possible care.
Of course there is no such thing as a safe cigarette, both manufactured and rolling tobacco exposes the smoker to 4,000 toxic chemicals, many of which are carcinogenic
and poisonous.
Here is a list of only a few:-
Cadmium – highly poisonous metal used in batteries.
Formaldehyde – used to preserve dead bodies.
Ammonia – found in strong cleaning fluids.
Benzene – used as a solvent in fuel.
Cyanide – Industrial pollutant.
Arsenic – deadly poison found in insecticides.
If you, or someone you know, could benefit from a little extra help to give
up smoking, the good news is there is plenty available.
You can log on to www.wiseupandquit.co.uk to request your free Wise-up pouch
which contains a helpful progress tracker, an introduction to nicotine replacement
therapy, smoking fact cards and a tangle. (which is a device designed to keep your
mind and hands occupied during those difficult moments).
For further information and advice you can contact the NHS stop smoking helpline
on 0800 028 0553 or call your local NHS stop smoking service:-
Plymouth – 01752 314040 Torbay Care Trust – 01803 299160.
Wednesday, 22 June 2011
At Absolute Dental we pride ourselves in giving great customer care for our patients from their very first contact with us.
And part of our promise to provide the best dentistry also extends to offering advice and after care each time we carry out a procedure.
If necessary post operative advice will be given when you have completed your treatment and you will leave with a written reminder of what to do following certain procedures such as dental extraction etc.
Our friendly dental team are always there to give help and advice as part of your aftercare, and we encourage our patients to call should they have any concerns whatsoever.
Our dentists will often call a patient at home in the evening, if they have experienced a difficult procedure ... just to say hello and make sure they are OK!
So you can leave us with a smile, knowing you have all the support and aftercare you require.
Written By Ruth Page
Thursday, 2 June 2011
Are you being served?
Watch this space.
Wednesday, 1 June 2011
Friday, 27 May 2011
One thing we pride ourselves in here at Absolute Dental is our exceptional customer care. It’s our aim to ensure that every patient is treated as an individual and has the best experience possible.
We are very conscious of the well being of every person that walks through the door and we will do whatever we can to help, even if it doesn’t involve dentistry!
An example of such an occasion was just the other day when an elderly gentleman arrived for his appointment, but his wife was not where he had arranged to meet her and he was very worried about her. After getting a description of what she was wearing two of our team went out into Kingsbridge to try and locate her. Fortunately she was located fit and well in one of the local shops and had just lost track of time! The gentleman was very grateful and was much more relaxed once his mind was at rest.
We provide multiple facilities in order to achieve this, including freshly brewed coffee and films to entertain the children.If you have yet to experience our outstanding customer care please feel free to call in and see if we can help improve things for you.
Written by Kelly
Tuesday, 17 May 2011
Wednesday, 11 May 2011
National Smile Month May 15th and June 15th is a key factor in the British Dental Health Foundation’s success in taking simple, practical oral health advice to millions of people nationwide.
Clinical research has found that, on average, people only brush for about 45 seconds and this is barely enough to skim across all of the teeth.
A good education, thorough brushing routine and a healthy eating lifestyle will not only help fight problems like tooth decay, bad breath and stained teeth it will also reduce the chances of developing gum disease – which has been linked to heart disease, heart attacks, strokes, diabetes and low birth weight babies.
This is the message we at Absolute Dental promote on a daily basis, educating children from a very early age and carrying this through also to our adult patients.
We all take the simple things in life for granted, we are all expected to know how to brush our teeth, but to get the best from our brushing needs a little directional guidance. Ineffective brushing to remove the plaque and debris on a daily basis can not only lead to gum disease but also decay. We encourage our patients to bring their toothbrushes to hygienist and oral health education appointments to ensure that the best techniques are being applied.
Tuesday, 3 May 2011
I am a qualified Dental Hygienist but also a Dental Therapist, this is a role that people are sometimes unaware exists!
It involves me carrying out dental treatments under the instruction of a dentist, I can carry out a range of fillings large and small using dental anaesthetic on adults and children, also giving advice and handy tips on healthy gums and preventing decay, I can take x-rays and dental impression and carry out children’s extractions among other treatments. I have a good sense of humour coupled with a caring and compassionate nature, and look forward to seeing you soon!
Thursday, 28 April 2011
Emma John, business manager and director of Absolute Dental, multi award winning practice, and Absolute Dental Training, a very successful dental training consultancy. Emma's passion is providing outstanding levels of customer care and has trained numerous dental teams through out the UK. We pride ourselves at Absolute Dental on our outstanding customer care and we do encourage our patients to give us feedback to help maintain these standards.
Emma regularly writes articles for the publication Dentinal Tubules and has had the following very interesting article published:
With the compliance required by CQC the ever important complaints system is going to have to be more robust and transparent than ever
This in itself could present a problem as we live in a society where people (including our patients) are more stressed than ever. They want more for their money and if they don’t get it, well the complaints are just waiting to happen.
The complaint of course is a two way thing. As a consumer I feel I should be able to present my grumble, it may not be important to them but to me it has a huge amount of relevance.
Am I as receptive when I am on the receiving end?
It takes a huge amount of training to be truly empathetic and understanding to a complaint or feedback and it is only too easy to be encouraged to lose your temper and be reactive.
Is your team really prepared to deal with a complaint? They are probably aware of the complaints procedure beautifully written and safely stored away in the practice manual. But would they really know how to handle and diffuse the situation?
The skill of listening to the complaint and then acting on it could be valuable to your business. It just might be something you can act on and improve. A real opportunity to impress and excel in areas where other retail and hospitality businesses fail time and time again.
Patients (our customers) do discuss their experiences with friends and colleagues and they can and will always try and focus on the bad. We need to give them a different story to tell.
It is our job to listen and allow them to tell us exactly what is wrong.
Make sure that we stay calm, with positive open body language, thus encouraging the conversation
Continue to listen
Ask what you can do to help?
Continue to listen
Take notes, as the patients concern is important to you
Continue to listen, assure them you will look fully into the situation, and keep them informed. Thank them for taking the time to speak to you; they may just have notified you of an important hole in your management system.
Article written by Emma John
Tuesday, 29 March 2011
Tuesday, 22 March 2011
At the beginning of 2011, the main focus on research has been on very diverse areas including , managing patients with chronic myeloid leukaemia and trying to find helpful, practical solutions for patients who need help due to reduced manual dexterity.
Chronic Myeloid Leukaemia
Immunodificiency is a state whereby the immune system becomes less efficient, making an individual more susceptible to infection. As a result, some medical conditions or the treatment for them can have quite a deterimental effect on the health of the mouth. One of the conditions which can present symptoms in the mouth is myeloid leukaemia. This condition is cancer of the blood cells in the bone marrow which produces stem cells. These are known to be important for the production of white blood cells which help the body fight infection.
How would we recognise the signs and what symptoms may patients complain of?
The signs in the mouth which could indicate this condition are enlargement of the gingivae, bleeding from the gingivae and also lips and pallor to the lips and gums. Angular cheilitis at the corners of the mouth and glossitis which is inflammation of the tongue may also occur. There may also be an increased risk and rapid deterioration of periodontal disease.
Symptoms patients may have experienced include leukaemia, fatigue, loss of appetite, weight loss, abnornal bruising and bleeding. They may also complain of a sore and burning mouth.
The hygienist has a crucial role in the oral management of CML, as this condition can go unnoticed for a period of time and could have been contributing to the progression of periodontal disease, but not the cause. The main aim is to stabilise the patients periodontal condition, as the patient will be immunocompromised and their ability to fight infection is reduced. Plaque control is essential for patients who are susceptible to periodontal disease. Some medications used to fight CML can cause xerostomia, where the mouth becomes very dry and sore. Fortunately, there are some very effective mouthwashes available to help make the mouth more comfortable.
Where treatment is concerned, it can be more comfortble to try and achieve the treatment in as few visits as possible, using good instrument techniques to prevent excessive bleeding.
How can we help patients with reduced dexterity?
We know how difficult it can be to clean really well if we have had an injury to our hand or wrist or to suffer from medical conditions such as arthritis or if the patient has had a stroke. For the patient, this can be very debilitating and can lead to a great deal of stress and worry, feeling run down and in turn can impact on the oral cavity sometimes manifesting as oral ulceration.
Some of the solutions we find to helping patients adapt their toothbrushing techniques include:
* Using an electric toothbrush. This can help as these type of brushes remove more plaque than manual brushes and tend to have bulkier handles which are easiser to grip. They also have different types of head to allow for better cleaning in between teeth.
* Wrapping elastic bands round the handle of the brush. This helps provide better grip on the handle. Post office elastic bands work really well for this!
* Blu tac. This is extremely versative and can mould round the handles of brushes.
* Tennis ball. This works really well by puncturing the tennis ball with two holes and sliding the brush through.
* Using floss holders on a long handle to allow for better access
* Impression putty. We have a great putty which is normally used when taking impressions and works particularly well as we can shape it round the brush for you!
Some of the dental companies also produce toothbrush holders and I find the some of the best holders can be found on the Molar web site.
If you find that you are struggling with cleaning, let us know and we will help find the solutions for you!