Absolute training goes to Scotland

After 2 flights, a few hours in a car and some considerable amount of time in various airport lounges, we arrived at 8.30pm on Tuesday night- it was cold, wet and dark, but we were all set, full of enthusiasm and energy for the following day. All that we had left to do was track down the hire car...

We spent a day with the team from Aviemore Dental, a forward thinking practice, which is run by 2 highly motivated partners Bert and Gorden.

Surrounded with some of the most beautiful views and spectacular scenery I have ever seen,I listened to Emma inspire and motivate a room full of people. By the end of the day many new systems had been created and Bert and Gorden had a team ready and equipped to move up to the next level of customer care, working together and heading in the same positive direction.

I personally get a lot of satisfaction from attending courses with Emma. The day motivates me further to ensure that myself and the people I work with are providing everyone with first class customer service, that everyone is treated as an individual and each stage of their journey we provide at Absolute is excellent. The time away also gives me an opportunity to learn from other teams, and develop my own knowledge of the profession.

The best part of the course however is being able to interact with others and pass on the wisdom and information I have built up over the last 6 years, not only on the day but afterwards as Emma encourages the practices to stay in touch with us through follow up calls.

Below is a wonderful testimonial from Bert Hay which we received the day after the course- it made the travelling all the more worthwhile

"Following much praise from previous clients of Emma, we held high expectations for our customer care training day and I can honestly say these expectations were greatly exceeded. Emma’s enthusiasm was infectious and every one of our 15 team members were made to feel fully involved. The quality of delivery was excellent and a huge quantity of invaluable advice given. Despite having a long journey home, Emma and Felicity were more than willing to stay behind at the end of the day to problem solve with myself and management staff. This devotion to go that extra yard was very much appreciated. I would not hesitate in recommending a similar training day to colleagues. On behalf of our whole team, thank you both very much for such a fantastic and motivating day".

Bert Hay (Partner - Aviemore Dental Practice)

After such a fantastic day, another flight and 4 hours in a car, I'm happy to report that Emma and myself returned home safely without having to use our skis!

Felicity

Membership Treats

The popularity of our Absolute membership continues, as does our commitment to offer our members not only the best of care but also the little extras that can make a huge difference.

We have just announced our March monthly draw winner who has been lucky enough to receive a luxury manicure voucher at a prestigious local beauty salon. It is lovely to treat someone with something completed unexpected.

We continue to offer membership for just £4.08 per week, you never know you may be next months lucky winner.

Wedding Fayre

Sunday 15th March

Buckland-Tout-Saints Hotel, Goveton, Kingsbridge

Ruth and I attended Buckland's prestigious Wedding Fayre on Sunday.
It was a glorious sunny day, Ruth and I arrived wearing big smiles and carrying bags full of enthusiasm for the treatments and services we offer our clients

We spoke to guests about Whitening, Facial aesthetics and the award winning care we offer at Absolute Dental.

Marketing is not all about glossy brochures, and we believe that nothing is more important than conversation and our ability to listen.

Stop Press!

VITAL Magazine heard that Emma was launching Absolute Training, and already being familiar with her work and achievements they requested an interview. Result - two whole pages about the new venture! As always, Emma pays homage to us all here at Absolute Dental...
"I have complete confidence in my team"
The interview explains how Emma has launched Absolute Training with the help of all of her team.
It is definitely worth a read!

Multi- Award Winning Absolute Dental

Welcome to the first addition..... we have been busy over the last few months so there is lots to catch up on!

Todays Blog is written by Fliss,

I have been working with Rhod and Emma for the last 6 years, and what a time it has been, I can honestly say that I have never worked anywhere quite like it. I have been trained to the highest standard and pride myself and the practice on providing excellent customer care.

We ended 2008 on a high with the launch of Absolute Training

Emma our resident guru and practice manager has been in the dental industry for over 21 years so has a wealth of knowledge and experience. Over the last 8 years the practice has won many awards including Practice Team- we are extremely proud of what we have achieved and as a result want to share our success and knowledge with others.

Emma has spent the last 3 years working alongside Chris Barrow, providing team training for over 90 dental practices across the UK. Emma saw a niche in the market thats when Absolute Training was born, Emma still works closely with Chris.

Emma offers Bespoke Team Training Packages, that are tailor made to each individual practice requirements. We have been inundated with phone calls from practices all over the UK, wanting to take advantage of Emma's knowledge and experience.

Emma and I will be braving the weather and venturing to Scotland at the end of March to present a one day training course- we will be taking our skis due the recent weather and crossing everything we can to make sure we make it home again!

In the meantime we are staying in the milder climate of sunny Devon! Where we will be welcoming Absolute Start students to our practice, to complete 5 day bespoke courses.

REMEMBER You only have one chance to make a first impression, so what better way to make sure it's first class than to booked onto an Absolute Training course today!